We will always endeavour to deliver your order to you within 3 working days from time of dispatch. This is provided the goods are in stock at the time of the order unless a longer delivery period is clearly stated on the specific product page or we telephoned or emailed you advising you of a delay.

We do not pay for return carriage for any items whatsoever unless they were damaged or faulty at the time of delivery.

The courier tried to deliver but I was not in

The delivery driver will leave a card saying that he has made a delivery attempt.

Overdue delivery

We do ask you allow up to 3 working days for courier deliveries. If your goods still have not appeared after that time please e-mail us at orders@azcarparts.co.uk

I have received the wrong part

If something is not right about the goods that you have received please email us at orders@azcarparts.co.uk or telephone us to let us know. We will rectify the situation immediately.

Track & Trace

After placing an order online, you will recive a confirmation email. Following this your order will be set to processing and then delivered once it has been despatched. After you recieve the delivered notification via e-mail, you can telphone us for a consignment number if you like

Only received part of your order?

If at the time of your order we only have some of your items in stock, you may receive your parts at different times. This is not anything to worry about, it just means that some parts are being sent direct from the manufacturer to shorten the delivery time. If you do not receive your missing parts within the next couple of days please e-mail us at: orders@azcarparts.co.uk

I have not received an invoice 

Sometimes if a product is being sent direct from the manufacturers, an invoice will not be included in the parcel. You should receive an invoice by mail a few days later. If you do not receive an invoice please email: billing@azcarparts.co.uk so we can arrange a copy.

Help my goods have arrived damaged

Very occasionally goods get damaged in transit. We always inspect the products before we pack them but after they leave our hands accidents do happen. Please sign the delivery docket with the driver 'damaged' if the outer packaging looks damaged in any way. We then ask you to inspect goods upon receipt and notify us of any damage within 24 working hours by calling us on 01924 369000 or sending us an e-mail at orders@azcarparts.co.uk.

If the goods have been damaged in transit and are faulty then we reserve the right to replace the product. We will of course arrange a collection for the damaged parts and arrange a replacements ASAP. Please keep all packaging and do not try to fit the damaged parts.